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FAQGenie
FAQGenie is a tool that takes the hassle out of writing and maintaining a FAQ on a website. You simply enter your questions and answers, arrange them according to your preferences, select a suitable layout and with a click you have a professional looking FAQ page. You have the option to have the document on a single page or in frames. You can have the answers all on a single page or one per page. Import existing FAQs for easier management.
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SupportWizard
FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, customers report that SupportWizard has raised customer satisfaction by 50%, improved customer retention by 80% and improved the efficiency of the service team by 25%.
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Querybot Web Knowledgebase/FAQ
Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service.
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FAQ Factory
Create complex and user friendly FAQ pages quickly and easily with FAQ Factory.
FAQ Factory is very easy to use while offering such powerful features as unlimited topic levels, a mini HTML editor, a preview option and site template support.
No longer do you have to manage an extensive number of answer pages or create and track internal links between questions and answers.
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AnswerTool
Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and other email-intensive jobs.
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AceText
AceText extends the Windows clipboard, enabling you to copy and paste like never before. Take notes, jot down ideas and keep important information at your fingertips. Use templates to quickly communicate via email or instant messaging. Never again type in the same message twice. Store and move around blocks of text to easily edit complex documents. Drag and drop text from web sites and compile research. Instantly find previously saved snippets.
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